Praise and criticism are equally important in helping us be our very best.
We encourage you to talk to us.
Everyone loves a compliment, and they’re important because they reinforce excellence. But, criticism is often more valuable, as it points to opportunities to serve you better. Therefore, if we have not performed to your satisfaction, or if something we’ve done has offended you, we ask you to let us know so we can make it right. As much as we try to ‘get it right’ the first time, we’re human and sometimes make mistakes. The difference, we believe, lies in our commitment to resolve them. So, talk to us. It’s the only way we can ensure your satisfaction. And, to us, that’s what matters most.
- Did you use our plumbing, heating or cooling service lately and how was it?
- Do you have comments or suggestions about our web site? Is it informative and easy to navigate?
- Have you seen our trucks and technicians in your community? Were we clean, courteous and respectful?
- Have you noticed our marketing efforts? What are your thoughts on our message?
We love to hear praise and we learn from constructive criticism. If you caught us doing something well lets us know so we can keep it up. If we have failed in some area please feel free to set us straight. Sometimes we don’t see our own shortcomings until they are pointed out to us. Our aim is to provide value to each customer and to be a positive presence in the community. Your comments will come directly to me, Ron Strelke, President and General Manager. I thank you for taking the time to comment on our business and for helping us to improve the product and service we deliver.
Click here to Email our General Manager or call us at (940) 323-1051.